Where Referrals Fit in Your Sales Strategy

This article originally appeared in the Trial Lawyer’s Journal, Vol. I. Visit our website to subscribe and learn more.

For as long as you have been in business, you have been taught there are a limited number of ways to generate referrals.

• Ask your clients and contacts – anyone in your database (or rolodex) – for referrals and ask often.
• Be promotional and gimmicky by placing “your referral is the greatest compliment you can give me” or “I’m never too busy for your referrals” in your email signature or newsletter.
• Spend as much time as you can networking so a ton of people know you, see you all the time and might one day, refer you. 

Have you ever thought about why? 

Why have you only been taught to ask for referrals, or be promotional, or network constantly to receive them?  You know if you’ve ever tried those methods, they either didn’t work, took way too much time or felt awkward and uncomfortable to do consistently. 

Most attorneys want referrals, they just do not want to ask or be overly gimmicky to receive them. So, if you know you deserve referrals and do not want to follow the decades-old, traditional advice on how to receive them, what are you left with?  Hope.  To hope you receive some referrals from time to time because you do a great job. 

But as the saying goes, hope is not a strategy. 

So where does the traditional advice (asking, promotional or constant networking) come from on how to generate referrals?  It comes from how we have been taught to deploy an overall sales strategy in our business. What we have been taught is that a typical sales strategy has two parts – the prospecting plan and the marketing plan. 

Traditional Overall Sales Strategy

Within a sales strategy, the typical prospecting plan include activities such as cold calling, joining leads groups, attending live or virtual networking events like the Bar Association, and more.  The mentality you bring to the prospecting activities you do is short-term… meaning you hope by participating in that networking event you’ll meet someone who wants to talk about hiring you. The end user of your prospecting activities is the prospect, i.e. your potential new client. When prospecting you want to reach the prospect.  

On the other side of the sales strategy is the marketing plan.  In the typical marketing plan, the activities include advertising, sponsorships, trying to get publicity (PR), social media, and more.  The mentality is a little bit longer term than prospecting but the end user of your marketing message – the one you want to see it and respond – are potential clients.

Make no mistake both prospecting and marketing are important.  But your sales strategy is not a two-legged stool.  It is a three-legged stool and the third leg should be your referral strategy. Which means that you have to pull all referral activities out from your prospecting and marketing and create a stand-alone referral strategy.  

What’s Wrong with Forcing Referrals into Prospecting or Marketing?

When others attempt to teach us to force the activity of generating referrals into our prospecting plan or marketing plan, the tactics they provide are the old-school or traditional ones.    

With the short-term mentality of the prospecting plan – trying to get to the prospect as quick as possible – the resulting tactics is to ask for referrals.  That advice includes who to ask, when to ask, how often to ask and how to get over being uncomfortable with asking. 

Yet, we don’t want to ask. We don’t enjoy it. We know it makes who we are asking uncomfortable. And we also know it doesn’t work. Most people we ask don’t get back to us with quality prospects.  And as attorneys, you don’t even have the benefit of following up with people who haven’t reached out.  

On the other side of the sales strategy, we have been taught that referrals should fit within the marketing plan.  Which provides us with tactics like being promotional or overly gimmicky and network all the time so you are constantly seen and remembered.   

Tactics include gimmicky messages like adding “Greatest compliment you can give me is a referral” to your email signature.  Or to include a “Referral Corner” in your eNewsletter where people can click to refer you. 

Both of these strategies – forcing referrals into the prospecting mentality or within the marketing message – ultimately forces you to become salesy with your referral strategy which misses the point of who the end user is – the one sending you referrals.    

The end user – or receiver of your message and actions in the referral plan is your referral source (the person who refers you).  

The end user of a prospecting plan or marketing plan is the prospect. 

Two totally different types of people with very different needs.

When you pull your referral strategy out of prospecting and marketing, you can create a fully functioning sales strategy by adding the third leg to your sales strategy stool focused on referrals. 

How Referrals Are Different

With referrals, you are focused on developing and strengthening relationships with your referral sources which removes the need to ask, be promotional or gimmicky or salesy. 

So, what does this mean? What does it look like and how do you deepen relationships with your referral sources? 

Well, let me start with what will not cut it. You are not strengthening relationships by just emailing your newsletter every month or mailing an occasional tri-fold brochure or postcard. Or hoping to see them randomly at a virtual or in-person networking event. Texting or calling every quarter won’t produce the results you are looking for either. 

When we look at our relationships, we have to focus on being memorable and meaningful and staying top of mind. Yes, sending the handwritten thank you card for each referral received is necessary. But also connecting with your referral sources differently – with an intentionality – to be consistent (not every day or even every month, but approximately 5 to 7 times a year).  

To know how you’ll create your outreach, starts with identifying who are your referral sources. Then you will know how best to serve them with your outreach giving you opportunities to plant referral seeds.

When creating a referral plan for Amanda Mingo, a personal injury attorney in Charlotte – we consider who her referral sources are, what is authentic to her and what will work with how she runs her practice.  Which means her plan was very different from Neil Tyra – an estate planning attorney out of Maryland.  

Maybe the best way to connect with your referral sources is recognizing Mother’s Day with a Wonder Woman water bottle or hosting some of your best referral sources for a virtual beer tasting complete with a knowledgeable brewer. 

Maybe events make you shutter, or you don’t have the budget for gifts.  No problem.  The different types of outreach and opportunities to connect are endless.  Where you start – as I do with all attorneys I work with – is we first gain clarity of “what to do” once they know the “who” they are doing it for.  

Final Considerations for a Referral Explosion

Remember, we should not apply the prospecting or marketing mentality or activities to how we generate referrals. Anything you do to generate referrals is directed at the referral source, the human who refers new clients to you.  Which means everything should be different – what you do, what you say and when you do it.  Because when a referral source refers you, they are ultimately putting their reputation on the line and recommending you because they trust you. 

Referrals only come from relationships, so your tactics to cultivate those relationships must be different. I encourage you to spend some time right now to decide what your referral strategy will look like as you create your third leg of your sales strategy.   

Stacey Brown Randall is the author of the multiple award-winning book, Generating Business Referrals Without Asking, host of the Roadmap to Referrals podcast and national speaker.  You can find her at www.StaceyBrownRandall.com or on LinkedIn at www.linkedin.com/in/staceybrandall/.